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Dear customers,

First of all I would like to thank you for the purchase and registering to our Support System. If you have any questions or difficulties with an item, please read the documentation that included to your purchased file.

We only offer support for our themes and templates, features and functionality unique to our items. Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any capacity within our complimentary theme support.

Support Terms:

  • Before you ask, please check FAQ and Archive to see if your answer is already there.
  • Please verify your Purchase code. If you don't know where to find it please read more here.
  • Please open a Public Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.
  • Average response time is less than 24 hours. In some rare cases the waiting time can be to 48 hours.
  • Basic knowledge of HTML, CSS, jQuery and Wordpress is required. Lessons are beyond our support scope.
  • Providing specific support for third-party plugins is not included in our support.
  • Customizing theme is not included in our support.
  • Please open different tickets for different issues. If you include all of your issues in one ticket, we'll work on them and once all of them are done, we'll reply.
  • Please provide your site URL and WordPress admin account information in a private ticket. We need this on almost 50% of all tickets. So if you send them at the beginning, your ticket will be resolved faster as we don't need to reply to ask for these information.
  • Sometimes we need holidays like everybody else :)

Best regards

Dan Fisher

  Public Ticket Activity

OPENCarousel shortcode + Categorie Last comment 15 hours ago from Dan Fisher in Ecobox - Responsive WordPress Theme   2 OPENNewsletter Subscription Last comment 5 days ago from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   4 OPENLinkedin Team Member hover not working Last comment 5 days ago from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   9 OPENinstalling updates Last comment 6 days ago from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   5 CLOSEDBody-content on homepage Last comment 1 week ago from didi neva in PetSitter - Job Board Responsive WordPress Theme   6 OPENenable comments in job posts Last comment 1 week ago from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   7 CLOSEDTitle on background Last comment 1 week ago from didi neva in PetSitter - Job Board Responsive WordPress Theme   10 CLOSEDWidth of Slider Last comment 2 weeks ago from Nexus2015 in PetSitter - Job Board Responsive WordPress Theme   3 CLOSEDrelated post image without overlay? Last comment 2 weeks ago from Dan Fisher in Ecobox - Responsive WordPress Theme   8 CLOSEDMenu on iPad Last comment 3 weeks ago from Dan Fisher in Ecobox - Responsive WordPress Theme   8 CLOSEDMobile Friendly Last comment 3 weeks ago from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   2 CLOSEDNavigation - "Active" State Last comment 3 weeks ago from Dan Fisher in Blitz - Responsive HTML Template   4 CLOSEDsidebar-6 conflict with wordpress? Last comment 3 weeks ago from Dan Fisher in Blitz - Responsive Multi-Purpose Theme   2 CLOSEDWhat Plugins Are You Using For Reviews Last comment 3 weeks ago from Nexus2015 in PetSitter - Job Board Responsive WordPress Theme   3 CLOSEDAfter upgrade white screen Last comment 7:40am on May 1, 2015 from Dan Fisher in PetSitter - Job Board Responsive WordPress Theme   4
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