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Dear customers,

First of all I would like to thank you for the purchase and registering to our Support System. If you have any questions or difficulties with an item, please read the documentation that included to your purchased file.

We only offer support for our themes and templates, features and functionality unique to our items. Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any capacity within our complimentary theme support.

Support Terms:

  • Before you ask, please check FAQ and Archive to see if your answer is already there.
  • Please verify your Purchase code. If you don't know where to find it please read more here.
  • Please open a Public Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.
  • Average response time is less than 24 hours. In some rare cases the waiting time can be to 48 hours.
  • Basic knowledge of HTML, CSS, jQuery and Wordpress is required. Lessons are beyond our support scope.
  • Providing specific support for third-party plugins is not included in our support.
  • Customizing theme is not included in our support.
  • Please open different tickets for different issues. If you include all of your issues in one ticket, we'll work on them and once all of them are done, we'll reply.
  • Please provide your site URL and WordPress admin account information in a private ticket. We need this on almost 50% of all tickets. So if you send them at the beginning, your ticket will be resolved faster as we don't need to reply to ask for these information.
  • Sometimes we need holidays like everybody else :)

Best regards

Dan Fisher

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  Public Ticket Activity

kate page titles   Updated 2 hours ago   1   T.Joy - Astronomy WordPress Theme Most recent comment from kate: is there a way to remove the header with the moon background? it shows up on all of my pages except the home page. If i cant remove it can I at least change the picture? Aurelie Picture in resume/jobs   Updated 3 weeks ago   9   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Aurelie: Perfect it works now :) Aurélie Aurelie Newsletter   Updated 3 weeks ago   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Aurelie: Perfect, I was hesitating to install it, but you convinced me. Thanks ! Aurélie Aurelie Changing search form fields   Updated 3 weeks ago   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Aurelie: Thanks Dan, will do. Aurelie Geolocalisation   Updated 3 weeks ago   2   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Dan Fisher: Hi Aurélie, You're asking about 'Resume Manager Geolocation' plugin. It's a premium plugin and has separate support. Please contact support team ... Paul Map Plugins   Updated 3 weeks ago   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Paul: No problems since Google API, but curious if any alternatives worked with your theme (just in case)...  Thanks for the reply Dan Ruth Job posted emails are not going out   Updated July 27, 2016   2   Babysitter - Responsive WordPress Theme Most recent comment from Dan Fisher: Hi Ruth, Please read this article https://wpjobmanager.com/document/email-notifications/ Thanks! Mandy Straight quote marks   Updated July 22, 2016   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Mandy: I found a plugin called EasyCode and it fixed the problem. Thanks! Mandy Remove Editting ability on Resume   Updated July 22, 2016   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Mandy: Thanks, worked perfectly!  Gemma Google Map & Post Images   Updated July 2, 2016   4   Babysitter - Responsive WordPress Theme Most recent comment from Dan Fisher: Hi Gemma, Please provide with admin details (login/password) and the link to your site via private comment and I'll try to provide you with instructions. Thanks! Ruth Logout does't work   Updated June 23, 2016   3   Babysitter - Responsive WordPress Theme Most recent comment from Ruth: perfect! thanks!! Naveed Product Images getting Blurry   Updated June 18, 2016   4   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher: Hi Naveed, Ah, ok! Cheers! Cecilia Change field - Submit Job   Updated June 16, 2016   2   Babysitter - Responsive WordPress Theme Most recent comment from Dan Fisher: Hi Cecilia, Please read this article [FAQ] - How to remove job submission field? Thanks! ashley schippers update   Updated June 16, 2016   5   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher: Hi Ash, You can add ratings and reviews with third-party plugins such as 'Reviewer' plugin http://codecanyon.net/item/reviewer-wordpress-plugin/5532349 For example Petsitter theme includes ... Naveed Trigger menu collapse on specific width   Updated June 14, 2016   4   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher: Hi Naveed, Menu is collapsing on the screens with 992px and less. I recommend you to adjust padding between items on certain width, for example  @media (min-width: 992px) and (max-width: ...
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