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Dear customers,

First of all I would like to thank you for the purchase and registering to our Support System. If you have any questions or difficulties with an item, please read the documentation that included to your purchased file.

We only offer support for our themes and templates, features and functionality unique to our items. Please note that we cannot assist with general WordPress support or provide you with theme modifications and customizations in any capacity within our complimentary theme support.

Support Terms:

  • Before you ask, please check FAQ and Archive to see if your answer is already there.
  • Please verify your Purchase code. If you don't know where to find it please read more here.
  • Please open a Public Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.
  • Average response time is less than 24 hours. In some rare cases the waiting time can be to 48 hours.
  • Basic knowledge of HTML, CSS, jQuery and Wordpress is required. Lessons are beyond our support scope.
  • Providing specific support for third-party plugins is not included in our support.
  • Customizing theme is not included in our support.
  • Please open different tickets for different issues. If you include all of your issues in one ticket, we'll work on them and once all of them are done, we'll reply.
  • Please provide your site URL and WordPress admin account information in a private ticket. We need this on almost 50% of all tickets. So if you send them at the beginning, your ticket will be resolved faster as we don't need to reply to ask for these information.
  • Sometimes we need holidays like everybody else :)

Best regards

Dan Fisher

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  Public Ticket Activity

Naveed Home Page Section   Updated 1 day ago   2   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher:Hi Naveed,Please read this article https://danfisher.ticksy.com/article/7518Let me know if you have any questions.Best Regards!Dan Vera Blog   Updated 4 days ago   4   Babysitter - Responsive WordPress Theme Most recent comment from Dan Fisher:Glad you got it sorted :)Let me know if you have any questions.Thanks! Luca Caridà Carousel shortcode   Updated 5 days ago   2   T.Joy - Astronomy WordPress Theme Most recent comment from Dan Fisher:Hi Luca,What you’re asking for is actually a customization of the item, which unfortunately is not something included in your support purchase. You can read more about the definition of support ... Nikos image upload (folder blur crop)   Updated 1 week ago   6   Babysitter - Responsive WordPress Theme Most recent comment from Dan Fisher:Hi Nikos,Glad you satisfied with the theme and support ;)Let me know if you have any questions.Best Regards! Felix Wrong theme :(   Updated 1 week ago   3   Rocket - Creative Multipurpose HTML Template Most recent comment from Dan Fisher:Hi Felix, Just approved your refund request. Best Regards! Dan marko change blog column color   Updated 2 weeks ago   12   T.Joy - Astronomy WordPress Theme Most recent comment from Dan Fisher:Hi Marko, You can do this by changing width and height parameters in tjoy/functions.php on line 90 set_post_thumbnail_size( 812, 356, true ); // Normal post ... Jan-Kanty No smooth scroll   Updated 2 weeks ago   9   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher:If you have any question please feel free to open a ticket.Thanks! ashley schippers update   Updated 3 weeks ago   3   Rocket - Creative Multipurpose WordPress Theme Most recent comment from Dan Fisher:Hi Ashley,There was an issue with missed sliders but I improved the installation process and now everything is ok.In your case I installed missed sliders. You can check your ... Ratul Payment plugin   Updated April 29, 2016   4   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Dan Fisher:Hi Ratul,'WC Paid Listings' plugin works with 'WooCommerce' plugin. And for subscriptions for WooCommerce you can use 'WooCommerce Subscriptions' ... Mo Questions   Updated April 24, 2016   4   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Dan Fisher:Hi Monique,Great! Glad everything works :)Let me know if you have any questions.Thanks! Paul Revolution banner   Updated April 11, 2016   2   Rocket - Creative Multipurpose HTML Template Most recent comment from Dan Fisher:Hi Paul, Yes, I also see this bug. To fix it you need to change position for each layer. For example, open index-multi-02.html and find button layer on line around 408 change ... Wasim Akram PHP Mailer setting   Updated April 4, 2016   2   Handyman - Job Board HTML Template Most recent comment from Dan Fisher:Hi Wasim, In order to receive messages you need to edit line 8 of php/contact-form.php file and type in your own email address $to = 'YOUR_EMAIL_GOES_HERE'; You can find ... Fabian Szilard Rating with 'Job list' and 'PetSitter list'   Updated April 1, 2016   4   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Dan Fisher:Hi Mykola,The latest version of the theme includes updated Reviewer plugin. It allows you to customize it in that way. Please update your theme and the plugin to the latest versions. Also you can ... Paul Portfolio   Updated April 1, 2016   2   PetSitter - Responsive HTML5/CSS3 Template Most recent comment from Dan Fisher:Hi Paul,Please download the latest version 1.4.1 I've updated gallery plugin and now it should be ok. On live demo you see a little bit outdated version.Let me know if you have any ... Bernard change link colors, decoration etc.   Updated March 21, 2016   3   PetSitter - Job Board Responsive WordPress Theme Most recent comment from Bernard:Thanks Dan, it works.
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